Frequently Asked Questions

Find answers to common questions about our mobile recharge services. Can't find what you're looking for? Contact our support team.

FAQ

Recharge Services

Questions about our recharge services and how they work

Payment & Billing

Information about payment methods and billing

Support & Account

Help with account management and support services

Recharge Services

Most recharges are processed instantly. However, in rare cases, it may take up to 5 minutes. You will receive a confirmation message once the recharge is completed.

If a recharge fails, the amount will be automatically refunded to your account within 24 hours. You can also contact our support team for immediate assistance.

Yes, we support international recharges for select countries. Please check our international recharge page for supported countries and rates.

Payment & Billing

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All payments are processed securely through our payment partners.

No, there are no hidden charges. The amount you see is the amount you pay. We are transparent about all costs associated with our services.

You can download your receipt from your account dashboard after each successful recharge. Receipts are also sent to your registered email address.

Support & Account

Click on the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

You can contact our support team through multiple channels: live chat on our website, email at [email protected], or phone at +971 4 XXX XXXX.

Our online services are available 24/7. Our office is open Monday to Friday, 9am to 6pm. Support is available through our website at all times.

Still Have Questions?

Our support team is here to help you with any questions or concerns you may have.

Contact Support